FAQ'S

SHIPPING

We offer shipping for all New Zealand and Australian online orders. Shipping is priced at a flat rate of $7.00NZD or $20.00AUD. All orders will be packaged and sent within 24 hours, being delivered within 1-3 working days New Zealand time and 5-10 working days Australian time.

 

Please note: TAD DESIGN Rangiora is not responsible for any stolen, lost or delayed packages.

 

RETURNS POLICY

  • TAD DESIGN does not accept returns on change of mind.
  • If you need to return an order, we can offer you an exchange or alternatively a store credit. Please not that we will only refund postage paid to receive goods, not return (this will be at your own discretion).
  • TAD DESIGN does not offer returns on sale items. Items purchased on sale are final so please be aware of this and choose carefully.
  • Please notify TAD Design within 48 hours of purchase, including your order number and reasoning behind the return, and we will get back to ASAP to confirm the return.
  • Items purchased must be returned with tags on and in its original condition in order for us to follow our return procedure.
  • Items must be returned within 7 days of receiving your order. Please be aware that YOU are in charge of arranging the return of your order and all associated costs with the return. TAD DESIGN recommend that you track and trace any returns shipped to ensure it arrives back to us.

 

FAULTY ITEMS POLICY

  • If an item is faulty TAD DESIGN will happily repair or replace it, subject to stock availability, at our discretion.
  • If we cannot repair or replace the product, TAD DESIGN will offer a refund or store credit for the purchased items price.
  • We will not replace items that have been damaged by general wear and tear, and we ask that items are returned again within 7 days of receiving your order.
  • TAD DEIGN will honour its obligations to the Consumers Guarantees ACT.

 

PAYMENT METHODS

  • Visa, Mastercard, Laybuy, Afterpay

 

LOYALTY PROGRAMME

  • TAD DESIGN offers a rewards programme!! Simply create a customer account and you will automatically become part of our programme or alternatively, when you are in store talk to one of our TAD members and they will happily sign you up.
  • Earn 1 point for every $2.00 spent in store or online. Each time you shop with TAD, you will receive 1 point for every $2.00 spent.
  • A $50.00 voucher will be rewarded to your account once you have accumulated 1000 points.
  • Terms and Conditions of Rewards Programme:

        - TAD DESIGN reserves the right to modify or cancel points at any time

        - Points can only be redeemed once

        - Points cannot be redeemed for cash or used to purchase gift vouchers

        - Points are not transferable and will expire after 1 year

 

 

FAQS

 

What designers and brands does TAD DESIGN STOCK?

Looking for something unique? TAD DESIGN stock a complete A to Z range of stunning, on trend and quality brands, with new designers being discovered and added regularly. A current list of all brands stocked can be found on our ABOUT PAGE.

 

Do you have a store we can visit?

We’d LOVE it if you did! You can visit TAD DESIGN’S one and only boutique store in the heart of Rangiora. Head over to our CONTACT PAGE for full details.

 

What Payment methods do you accept? Is my information safe?

TAD Design makes it easy to buy online with a range of safe and secure payment methods, including Shopify payments and credit card. You can also shop with Laybuy, so you can get your items NOW and pay for them later. Hooray! TAD Design’s online store features a safe and secure payment gateway meaning your payment information is safe. We never store customer credit card details.

 

Do you offer Laybuy?

Yes! Laybuy lets you shop for the items you love NOW, and then pay for your purchase over six easy weekly instalments with no hidden fees and no interest. You can learn more about how it works via the Laybuy website.

 

What are your shipping costs and when will my order arrive?

TAD DESIGN offer shipping for all New Zealand and Australian online orders. Shipping is priced at a flat rate of $7.00NZD or $20.00AUD. All orders will be packaged and sent within 24 hours, being delivered within 1-3 working days New Zealand time and 5-10 working days Australian time.

 

What does TAD stand for?

TAD DESIGN stands for TRACEY and DANIEL.

 

Do you have a loyalty programme?

YES we do! TAD DESIGN offers a rewards programme!! Simply create a customer account and you will automatically become part of our programme or alternatively, when you are in store talk to one of our TAD members and they will happily sign you up. Earn 1 point for every $2.00 spent in store or online. Each time you shop with TAD, you will receive 1 point for every $2.00 spent. A $50.00 voucher will be rewarded to your account once you have accumulated 1000 points.